Relay Response: getting Transaction Error Notification - Script timed out but never hit Response URL

asked Aug 11 by savann (220 points)
edited Aug 11 by savann
1).  This is the error message that is displayed when i submit a  purchase/transaction. I never get the "thank you" page. However, the transaction actually goes through and I receive this error messaeg. I called Authorize.Net and they told me my page is not setup correctly and that it is ot setup properly and my site is not acknowledging their response.

------------------------------An error occurred while trying to report
this transaction to the merchant. An e-mail has been sent to the merchant
informing them of the error. The following is the result of the attempt to
charge your credit card.

This transaction has been approved
-----------------------------------------------

2).  Also, im not receiving the customer confirmation email of products ordered.  i do receive an email that says "new order placed", but the email content is empty

1 Answer

answered Aug 13 by SeoToaster Support (700 points)
Please disable the SandBox in the authorize.net config.

You can set up the email confirmations in the Other - Action e-mails and SMS section.

Regards,
SeoToaster Support
commented Aug 14 by savann (220 points)
I disabled the Sandbox in the authorize.net config, but because i am testing, using test credit cards, and sandbox API credentials for Authorize.Net. I received the below error message

"(13) The merchant login ID or password is invalid or the account is inactive.".

I'm not really sure what else i am supposed to do to get this working. .   When i test, i get an error message, when I'm live I get an error message.
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