Relay Response: getting Transaction Error Notification - Script timed out but never hit Response URL

asked Aug 11, 2018 by savann (220 points)
edited Aug 11, 2018 by savann
1).  This is the error message that is displayed when i submit a  purchase/transaction. I never get the "thank you" page. However, the transaction actually goes through and I receive this error messaeg. I called Authorize.Net and they told me my page is not setup correctly and that it is ot setup properly and my site is not acknowledging their response.

------------------------------An error occurred while trying to report
this transaction to the merchant. An e-mail has been sent to the merchant
informing them of the error. The following is the result of the attempt to
charge your credit card.

This transaction has been approved

2).  Also, im not receiving the customer confirmation email of products ordered.  i do receive an email that says "new order placed", but the email content is empty

1 Answer

answered Aug 13, 2018 by SeoToaster Support (1,080 points)
Please disable the SandBox in the config.

You can set up the email confirmations in the Other - Action e-mails and SMS section.

SeoToaster Support
commented Aug 14, 2018 by savann (220 points)
I disabled the Sandbox in the config, but because i am testing, using test credit cards, and sandbox API credentials for Authorize.Net. I received the below error message

"(13) The merchant login ID or password is invalid or the account is inactive.".

I'm not really sure what else i am supposed to do to get this working. .   When i test, i get an error message, when I'm live I get an error message.